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Plainfield Job Openings

Social Services Director

3700 Clarks Creek Rd., Plainfield, IN 46168 Full Time Day Based on Years of Experience


We’re serious about getting the best people to join our team and offering on-the-spot interviews.

Our Directors love what they do, and our residents see this demonstrated daily. This position offers work/life balance, opportunities for advancement, and the chance to form meaningful bonds with our residents and their families.

We recognize people as our most valuable asset and the benefits we offer reflect our commitment to having the very best.

Benefits offered:

  • Health Insurance
  • Dental, Vision & Disability coverages also available
  • Full Tuition payments for license improvements
  • 401K Retirement Plan with Employer Contributions
  • Paid Holidays
  • Shift Differentials
  • Company Paid Life Insurance
  • Professional, Friendly & Social Team Members

Wage scale determined by years of experience. Benefits & bonuses available for full-time employees working over 30 hours per week.

If this interests you, that interests us! We’re looking forward to having you on the team!

General Purpose:
This position serves as the patient advocate, ensuring psychosocial well-being is maintained upon admission and throughout stay.  This position assists residents and families in discharge planning and serves as facility Grievance Officer.



  • Bachelor’s Degree from accredited college or university, preferably BSW or related social service field. State license in Social Work, if required.
  • Must have experience in dealing with people in crisis.
  • Must have knowledge of: casework process; needs of geriatric residents; medical settings, social and health resources of the community, and funding resources such as Medicare, Medicaid and private insurances.
  • Must be sensitive to residents’ physical and psychosocial needs.
  • Must have the ability to follow oral and written instructions.
  • Must be a self-motivated, creative and positive personality, who demonstrates willingness to learn new ideas and skills and is able to work as part of a team.
  • Must possess patience, good organizational skills, and assertiveness and be a conscientious person.
  • Must present a professional appearance.
  • Must be able to handle emotionally stressful situations day in and day out, including, but not limited to death and dying.
  • Must be flexible in working hours so that support during crisis situations may be provided on weekends or evenings and for facility sponsored events.
  • Must be able to meet all local health regulations and pass pre/post-employment physical exams if required. This requirement also includes drug screening, criminal background investigation and reference inquiry.


Duties and Responsibilities:

  1. Informs residents, representatives and staff of patient rights. Serves as center Ombudsman to ensure resident rights are honored.
  2. Assists staff to inform residents and those designated to make health care decisions about the resident’s health status, treatment choices, and ramifications.
  3. Builds and maintains good working relationships with residents, family members, community agencies and other employees.
  4. Works with residents and families towards adjustment to institutional living and the crises of illness, disability and death.
  5. Serves as facilities “Grievance Official” to ensure that all grievances are investigated and resolved in accordance with facility grievance policy; and that appropriate follow up (orally and written upon request) is made with the resident and/or family member. Ensures that any grievances meeting federal, state or local reporting requirements are reported to administrators and appropriate state agencies as required.
  6. Coordinates the Customer Service/Satisfaction Program at the facility.
  7. Maintains relationships with residents and families in order to facilitate early identification of potential problems. Maintains close relationships with other departments to appropriately resolve grievances.
  8. Assesses and documents resident’s psychosocial needs and ensures those needs are met. Makes referral to community agencies, mental health services, and ancillary services as needed.
  9. Educates and assists patients in executing advanced directives/advanced care planning. Ensures that mentally incapacitated patients have a designated health care decision maker to execute their rights.
  10. Completes and maintains all Social Services documentation and records (See Social Services Manual)
  11. Performs casework with residents and families, consisting of basic counseling, encouraging family participation, and other items as necessary to meet resident’s needs.
  12. Responsible for initiating room changes; including notification and documentation of notification of residents, families and staff members. Prepares and supports residents throughout these changes.
  13. Completes the social history, psychosocial assessment, and other required assessments (BIMS, PHQ9) within the required time frames. Verifies completeness and accuracy of PASRR.
  14. Participates in the MDS/Care Planning process and document accordingly. Documents resident progress and significant concerns/events in medical record.
  15. Assists residents and family members in obtaining services needed to assure continuity of care after discharge. Issues transfer/discharge letters and Non-Coverage letters as required by Federal Regulations. Maintains a current community resource guide.
  16. Educates and assists residents and family members with financial planning.
  17. Participates in in-service education of staff in areas of expertise such as emotional needs of the elderly, advanced directives, and grief.
  18. Participates in the facilities Quality Assurance/QAPI program.
  19. Be familiar with the admissions process to be able to assist with tours, telephone calls, and admissions as needed.
  20. Participates in the Utilization Review Process and issues denial/non-coverage letters accordingly.
  21. Organizes family council meetings at required intervals. Serves as liaison between residents, families, and facilities.
  22. Serves as facility’s Abuse Officer, as required. Report all allegations of abuse, neglect, exploitation, misappropriation, mistreatment, and injuries of unknown origin in accordance with abuse policy and Federal and State regulations.  Completes investigation of any allegations and document findings.  Completes immediate and 5-day follow-up report to state agency as required.  Educates staff on abuse prevention and reporting.
  23. Be aware of and follow all state, federal, company and center policies and procedures.
  24. Attends faculty meetings as required.
  25. Keeps Administrator informed and up to date on the current status of social services and significant resident/family issues.
  26. All other duties as assigned.


Physical and Sensory Requirements:  Walking, sitting, standing, reaching, stooping, bending, lifting, grasping, pushing and pulling, and fine-hand coordination. Ability to hear and respond to overhead pages. Ability to communicate with residents, families, personnel, vendors, and consultants. Ability to apply training and in-service education provided. Must present a neat, clean, professional appearance and demonstrate a positive approach with employees and residents.


Every effort has been made to make your job description as complete as possible. However, it in no way states or implies that these are the only duties you will be required to perform. The above statements reflect the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work requirements that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment to the position.


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